This page includes required and additional information regarding the compliance by Alibaba Cloud with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act, “DSA”).
Point of contact for Member States’ authorities, the Commission and the Board, etc.
With regard to Article 11 of the DSA, the designated point of contact of Alibaba Cloud for Member States’ authorities, the Commission and the Board referred to in Article 61, and other parties for the application of the DSA can be reached through email at the following email address:
English and Dutch can be used as languages to communicate with the point of contact.
Legal enforcement inquiries, orders to act against illegal content, and orders to provide information can all be communicated with the above single point of contact. For orders to provide information, the below guide may offer further information:
User Information Legal Enquiry Guide
Point of contact for users (recipients of the service)
With regard to Article 12 of the DSA, the designated point of contact of Alibaba Cloud for its users (i.e. recipients of the service as defined under Article 3 of the DSA) that have their place of establishment or are located in the European Union (each such user, an “EU User”) is the online interactive service accessible through the Support and Services portal:
Terms and conditions
With regard to Article 14 of the DSA, more information about the contractual documentation governing the relationship between Alibaba Cloud and EU Users, can be found as follows:
Reports of Infringements and other Unlawful Content or Activities
With regard to Article 16 of the DSA, Alibaba Cloud provides dedicated entrance for reporting intellectual property infringements and unlawful content and other abusive activities:
Alibaba Cloud Reporting Center
In conducting investigations on the reports, inquiries and orders we received through the abovementioned point of contact, reporting center or other recognized contact channels, Alibaba Cloud acts in line with its policies and standard operating procedures, for example Alibaba Cloud’s Policy on Intellectual Property Rights Protection. More terms and policies can be found at Legal Terms and Conditions.
Transparency Reports
Alibaba Cloud compiled and published the following Transparency Report in compliance with the transparency reporting obligations prescribed under the DSA and its Implementation Regulation.
2025 Issue
for the reporting period covering 17 February 2024 – 16 February 2025
The below report in the PDF file format offers an overall summary of our content moderation and related practice for the promotion of the safety and integrity of our services:
You may also refer to the below machine-readable quantitative report containing a complete breakdown of the relevant metrics required by the DSA: